Zoho CRM
Highly customizable CRM for sales teams, part of Zoho's broad business software suite.
Overview
Zoho CRM is a highly customizable sales CRM and part of Zoho Corporation's broad business software suite. Founded in 1996 and headquartered in Chennai, India, Zoho Corporation employs roughly 17,000 people. The product is positioned for sales teams that want to tailor their pipeline, automation, and reporting rather than work within a fixed structure.
Pricing starts at $14 per user per month billed annually ($20 billed monthly), and a free edition covers up to 3 users. A 15-day free trial requires no credit card. Across tiers, Zoho CRM bundles email sync and tracking, built-in telephony, a meeting scheduler, workflow automation, lead scoring, the Zia AI assistant, a public REST API, the Zoho Marketplace, and native iOS and Android apps. It carries SOC 2 Type 2 attestation, states GDPR compliance, and offers a choice of data-center region at signup.
Best for
- Small teams or solo users testing a CRM at no cost, with a free edition for up to 3 users and a 15-day trial that needs no credit card.
- Budget-conscious sales teams wanting a low entry price, starting at $14 per user per month billed annually.
- Teams that want sales workflow built in: two-way email sync and tracking, built-in calling, lead scoring, and a meeting scheduler from the free edition.
- Buyers wanting automation and AI without add-ons, including workflow rules, the Zia AI assistant, and custom pipelines.
- Organizations with compliance and data-residency needs: SOC 2 Type 2, stated GDPR compliance, and a choice of data-center region selected at signup.
Less ideal for
- Teams larger than 3 users that want to stay free — beyond that the free edition's cap is reached and a paid plan is required.
- Buyers needing custom pipelines, native quotes and invoices, or unlimited custom reports and dashboards, all of which begin at the Professional tier rather than the entry plan.
- Teams that want unrestricted automation out of the gate — workflow rules on the free edition are limited to 10 per module with 5 active, with richer automation on paid tiers.
Pricing
Sales & pipeline
Automation & intelligence
Privacy & compliance
Platform & integrations
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