Freshsales
AI-powered sales CRM from Freshworks with a built-in phone, email, and lead scoring.
Overview
Freshsales is an AI-powered sales CRM from Freshworks, founded in 2010 and headquartered in San Mateo, CA. It pairs core pipeline management with a built-in cloud phone, email sync and tracking, and Freddy AI for contact scoring, deal insights, and writing assistance.
It is positioned for budget-conscious sales teams: paid plans start at $9 per user per month (Growth, billed annually), a free plan covers up to 3 users, and a 21-day trial runs without a credit card. Beyond the basics it bundles custom pipelines, workflow automation, built-in CPQ for quotes and proposals, and custom reports. Security and compliance posture is broad — SOC 2 Type II, GDPR, and a choice of data region (US, EU/EEA, India, Australia, UAE) selected at signup. A documented REST API, the Freshworks Marketplace, and native iOS and Android apps round out the platform.
Best for
- Budget-conscious sales teams: paid plans start at $9 per user per month (Growth, billed annually), with a 21-day trial that needs no credit card.
- Very small teams or early evaluators — the free plan supports up to 3 users.
- Teams that want calling inside the CRM, with a built-in cloud phone offering click-to-call, call logs, and recordings.
- Reps who want AI assistance built in: Freddy AI handles contact scoring, deal insights, and writing assist.
- Organizations with compliance and data-residency needs — SOC 2 Type II, GDPR, and a choice of US, EU/EEA, India, Australia, or UAE data region.
Less ideal for
- Teams that need a native meeting scheduler — Freshsales does not include one, so booking links must come from another tool.
- Larger teams evaluating on the free plan, which caps usage at 3 users; growing past that requires a paid plan.
Pricing
Sales & pipeline
Automation & intelligence
Privacy & compliance
Platform & integrations
Compare Freshsales
Alternatives to Freshsales
Capsule CRM Simple, affordable CRM for small businesses to manage relationships and sales pipelines.
View profile Close CRM built for fast-growing inside-sales teams, with calling, SMS, and email built in.
View profile
Sources · 12 verified references
Affiliate disclosure. DecisionWire may earn a commission when you sign up through outbound links on this page, at no extra cost to you. Commissions never influence our data, scores, or rankings. Full disclosure.