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Methodology
CRM · Comparison

Capsule CRM vs. Zoho CRM

Last verified 27 days ago · 19 sources · Updated automatically

Capsule CRM and Zoho CRM compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Capsule CRM logo

Capsule CRM

Simple, affordable CRM for small businesses to manage relationships and sales pipelines.

Founded2009
HQ Manchester, United Kingdom
Visit Capsule CRM Full profile
Zoho CRM logo

Zoho CRM

Highly customizable CRM for sales teams, part of Zoho's broad business software suite.

Founded1996
HQ Chennai, India
Visit Zoho CRM Full profile
Attribute
Capsule CRM logo Capsule CRM
Zoho CRM logo Zoho CRM

Company facts

Headquarters
Manchester, United Kingdom
Chennai, India Zoho Corporation headquarters
Employees
—
17k Approximate employees, Zoho Corporation (2025)

Pricing

Starting Price (per user / month, USD)
$18/user/mo Starter plan, billed annually
$14/user/mo Standard edition, billed annually ($20/user/mo billed monthly)
Offers Free Tier
Free plan: up to 2 users, 250 contacts, 1 pipeline
Free edition for up to 3 users
Free Trial Length (Days)
14 days 14-day trial of paid plans, no card required
15 days 15-day free trial, no credit card required
Free Plan User Limit
2 users Free plan capped at 2 users (250 contacts)
3 users Free edition covers up to 3 users

Sales & pipeline

Custom Pipelines
Multiple sales pipelines (Growth plan and up)
Multiple pipelines from Professional; stages editable
Email Sync & Tracking
No
Two-way email integration + email insights/tracking from Standard
Built-In Calling
No
Built-in telephony (Zoho-provided, over Twilio) with click-to-call inside CRM
Meeting Scheduler
No
Calendar Booking (appointment scheduling) available from Free edition
Quotes & Documents
No
Native Quotes/Sales Orders/Invoices (inventory/CPQ) from Professional

Automation & intelligence

Workflow Automation
Workflow Automations (Growth plan and up)
Workflow rules from Free (10 rules/module, 5 active); richer on paid tiers
Lead Scoring
No
Scoring rules from Standard
Built-In AI Assistant
Native AI: summaries, email assist, enrichment, meeting prep (paid plans)
Zia AI assistant (prediction, enrichment, email/assist)
Custom Reports & Dashboards
Advanced Sales Reporting + Reporting Dashboards (Growth plan and up)
Unlimited custom reports & dashboards from Professional (standard reports on lower tiers)

Privacy & compliance

GDPR Compliant
GDPR-compliant; DPA available
Vendor states GDPR compliance; DPA available
SOC 2 Attestation
No
SOC 2 Type 2 (covers all cloud services incl. CRM)
Data Residency Options
Hosted on AWS in the US; no region choice
Choice of data center region (US, EU, IN, AU, JP, etc.) selected at signup by country

Platform & integrations

Public API
Documented public REST API
Documented public REST API (V8), OAuth 2.0
App Marketplace
App Marketplace / integrations directory (60+ integrations)
Zoho Marketplace (first-party app/integrations directory)
Native Mobile App
Native iOS and Android apps
Native iOS and Android apps by Zoho Corporation

The verdict

Capsule CRM logo Capsule CRM
Best for a lean pipeline CRM without sales-suite sprawl

Capsule deliberately omits the wider sales stack Zoho bundles: no built-in calling, email sync, meeting scheduler, quotes, or lead scoring. For teams that want custom pipelines, workflow automation, a native AI assistant, and reporting without those modules to configure, it stays simpler. Trade-off: it starts at $18/user/mo vs Zoho's $14, and the free plan caps at 2 users vs 3.

Full profile
Zoho CRM logo Zoho CRM
Best for sales-suite breadth, compliance, and data residency

Zoho covers functions Capsule lacks: email sync and tracking, built-in calling, a meeting scheduler, quotes/documents, and lead scoring, plus the Zia AI assistant. It also adds SOC 2 Type 2 attestation and a choice of data-center region (US, EU, IN, AU, etc.), where Capsule has neither and hosts US-only. It starts lower at $14/user/mo and gives 3 free seats vs 2.

Full profile

Sources · 19 verified references

capsulecrm.com en.wikipedia.org zoho.com help.zoho.com developer.capsulecrm.com apps.apple.com

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