CRM · Comparison

Pipedrive vs. Zoho CRM

Last verified 27 days ago · 19 sources · Updated automatically

Pipedrive and Zoho CRM compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Pipedrive

Sales-first CRM that helps small teams manage their pipeline and close more deals.

Founded2010

HQ New York, NY

Visit Pipedrive Full profile

Zoho CRM

Highly customizable CRM for sales teams, part of Zoho's broad business software suite.

Founded1996

HQ Chennai, India

Visit Zoho CRM Full profile

Attribute

Pipedrive

Zoho CRM

Company facts

Headquarters

New York, NY HQ in New York City; founded in Tallinn, Estonia (engineering hub)

Chennai, India Zoho Corporation headquarters

Employees

1k Approximately 1,000 employees across multiple countries

17k Approximate employees, Zoho Corporation (2025)

Pricing

Starting Price (per user / month, USD)

$14/user/mo Lite plan, $14/user/mo billed annually

$14/user/mo Standard edition, billed annually ($20/user/mo billed monthly)

Offers Free Tier

14-day free trial only, no perpetual free plan

Free edition for up to 3 users

Free Trial Length (Days)

14 days 14-day trial, no credit card required

15 days 15-day free trial, no credit card required

Free Plan User Limit

0 users

3 users Free edition covers up to 3 users

Sales & pipeline

Custom Pipelines

Multiple pipelines with custom/editable stages

Multiple pipelines from Professional; stages editable

Email Sync & Tracking

Full two-way email sync with open/click tracking (from Growth plan)

Two-way email integration + email insights/tracking from Standard

Built-In Calling

No native dialer; calling via Marketplace integrations (Aircall, CloudTalk, etc.)

Built-in telephony (Zoho-provided, over Twilio) with click-to-call inside CRM

Meeting Scheduler

Native meeting scheduler / booking links (from Growth plan)

Calendar Booking (appointment scheduling) available from Free edition

Quotes & Documents

Native quotes/proposals/contracts with built-in e-signatures (from Premium plan)

Native Quotes/Sales Orders/Invoices (inventory/CPQ) from Professional

Automation & intelligence

Workflow Automation

Workflow Automation builder (from Growth plan)

Workflow rules from Free (10 rules/module, 5 active); richer on paid tiers

Lead Scoring

Custom lead scoring models (from Premium plan)

Scoring rules from Standard

Built-In AI Assistant

Built-in AI (AI report creation, AI email tools)

Zia AI assistant (prediction, enrichment, email/assist)

Custom Reports & Dashboards

Custom reports and dashboards (incl. AI-assisted report creation)

Unlimited custom reports & dashboards from Professional (standard reports on lower tiers)

Privacy & compliance

GDPR Compliant

GDPR-ready processor with self-service DPA (EU/UK SCCs)

Vendor states GDPR compliance; DPA available

SOC 2 Attestation

SOC 2 Type II (also SOC 3, ISO 27001, ISO 27701)

SOC 2 Type 2 (covers all cloud services incl. CRM)

Data Residency Options

Hosting region auto-assigned by sign-up origin; no customer-facing region picker

Choice of data center region (US, EU, IN, AU, JP, etc.) selected at signup by country

Platform & integrations

Public API

Documented public REST API with OAuth 2.0 and SDKs

Documented public REST API (V8), OAuth 2.0

App Marketplace

Pipedrive Marketplace of prebuilt apps/integrations

Zoho Marketplace (first-party app/integrations directory)

Native Mobile App

Native iOS and Android apps

Native iOS and Android apps by Zoho Corporation

The verdict

Pipedrive

Best for built-in quotes and e-signatures

At the same $14/user/mo entry price, Pipedrive edges ahead on closing the deal: native quotes, proposals, and contracts with built-in e-signatures. It also bundles a meeting scheduler and lead scoring. The trade-off is no free tier (14-day trial only) and no native dialer, so calling rides on Marketplace integrations.

Full profile

Zoho CRM

Best for free start, calling, and data residency

Zoho CRM is the better pick if cost and control matter: a perpetual free tier for up to 3 users, built-in telephony with click-to-call, and a choice of data-center region (US, EU, IN, AU, JP). Pipedrive offers none of these, charging from day 15 with no native dialer and an auto-assigned hosting region.

Full profile

Sources · 19 verified references

pipedrive.com en.wikipedia.org linkedin.com zoho.com support.pipedrive.com help.zoho.com + 2 more

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