CRM · Comparison

monday CRM vs. Zoho CRM

Last verified 27 days ago · 19 sources · Updated automatically

monday CRM and Zoho CRM compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

monday CRM

Customizable sales CRM built on monday.com's no-code Work OS.

Founded2012

HQ Tel Aviv, Israel

Visit monday CRM Full profile

Zoho CRM

Highly customizable CRM for sales teams, part of Zoho's broad business software suite.

Founded1996

HQ Chennai, India

Visit Zoho CRM Full profile

Attribute

monday CRM

Zoho CRM

Company facts

Headquarters

Tel Aviv, Israel Dual HQ New York and Tel Aviv; principal executive office in Tel Aviv

Chennai, India Zoho Corporation headquarters

Employees

3k ~3,155 as of Dec 31, 2025

17k Approximate employees, Zoho Corporation (2025)

Pricing

Starting Price (per user / month, USD)

$12/user/mo Basic plan, billed annually; 3-seat minimum (~$18/user/mo month-to-month)

$14/user/mo Standard edition, billed annually ($20/user/mo billed monthly)

Offers Free Tier

14-day free trial only; no perpetual free CRM plan

Free edition for up to 3 users

Free Trial Length (Days)

14 days 14-day trial, no credit card required

15 days 15-day free trial, no credit card required

Free Plan User Limit

0 users

3 users Free edition covers up to 3 users

Sales & pipeline

Custom Pipelines

Fully customizable pipelines: drag-and-drop deals, edit stages; multiple boards

Multiple pipelines from Professional; stages editable

Email Sync & Tracking

Two-way Gmail/Outlook sync with open & click tracking; two-way sync from Standard tier

Two-way email integration + email insights/tracking from Standard

Built-In Calling

No native dialer; calling via integrations (Kixie, Aircall, Ringover) and click-to-call phone column

Built-in telephony (Zoho-provided, over Twilio) with click-to-call inside CRM

Meeting Scheduler

Shareable booking links that sync to the CRM calendar (Google Calendar sync)

Calendar Booking (appointment scheduling) available from Free edition

Quotes & Documents

Native quotes & invoices; monthly limits per tier (Basic 20, Standard 50, Pro 250)

Native Quotes/Sales Orders/Invoices (inventory/CPQ) from Professional

Automation & intelligence

Workflow Automation

Trigger-based sales automations; monthly action caps per tier (Standard 250, Pro 25,000)

Workflow rules from Free (10 rules/module, 5 active); richer on paid tiers

Lead Scoring

Built-in lead scoring (e.g. by job title, company size, license interest)

Scoring rules from Standard

Built-In AI Assistant

Native AI: monday sidekick assistant, CRM agents, AI Notetaker; AI credits on all tiers

Zia AI assistant (prediction, enrichment, email/assist)

Custom Reports & Dashboards

Customizable real-time dashboards & reports; dashboard count capped per tier (Basic 1, Standard 5, Pro 50)

Unlimited custom reports & dashboards from Professional (standard reports on lower tiers)

Privacy & compliance

GDPR Compliant

GDPR-compliant since 2018; DPA with EU/UK SCCs available

Vendor states GDPR compliance; DPA available

SOC 2 Attestation

SOC 2 Type II (also SOC 1 Type II, SOC 3, ISO 27001:2022)

SOC 2 Type 2 (covers all cloud services incl. CRM)

Data Residency Options

US, EU (Germany) and AUS hosting; EU residency requires Enterprise plan

Choice of data center region (US, EU, IN, AU, JP, etc.) selected at signup by country

Platform & integrations

Public API

Documented public GraphQL API

Documented public REST API (V8), OAuth 2.0

App Marketplace

monday Apps Marketplace (850+ apps)

Zoho Marketplace (first-party app/integrations directory)

Native Mobile App

Native iOS and Android apps (published by monday.com)

Native iOS and Android apps by Zoho Corporation

The verdict

monday CRM

Best for a low-cost paid start with a broad app marketplace

monday CRM starts at $12/user/mo, undercutting Zoho's $14, and its marketplace lists 850+ apps versus Zoho's first-party directory. Both cover custom pipelines, email sync, automation, lead scoring, and a native AI assistant. The tradeoff: no free tier (14-day trial only) and no built-in dialer, where Zoho offers both.

Full profile

Zoho CRM

Best for free-tier teams and built-in calling

Zoho CRM is the only one here with a free edition (up to 3 users) and native telephony with click-to-call inside the CRM; monday CRM has neither. Both match on custom pipelines, email tracking, automation, lead scoring, AI, SOC 2, and data residency. Zoho costs slightly more to start ($14 vs $12/user/mo).

Full profile

Sources · 19 verified references

stockanalysis.com en.wikipedia.org monday.com zoho.com help.zoho.com support.monday.com + 3 more

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