CRM · Comparison

Close vs. Freshsales

Last verified 27 days ago · 22 sources · Updated automatically

Close and Freshsales compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Close

CRM built for fast-growing inside-sales teams, with calling, SMS, and email built in.

Founded2013

HQ San Francisco, CA

Visit Close Full profile

Freshsales

AI-powered sales CRM from Freshworks with a built-in phone, email, and lead scoring.

Founded2010

HQ San Mateo, CA

Visit Freshsales Full profile

Attribute

Freshsales

Company facts

Headquarters

San Francisco, CA Remote-first company

San Mateo, CA

Employees

100 Approximately 100 team members (remote, worldwide)

4.6k

Pricing

Starting Price (per user / month, USD)

$9/user/mo Solo plan, $9/user/mo billed annually ($19 month-to-month)

$9/user/mo Growth plan, billed annually (per user/mo)

Offers Free Tier

Free plan for up to 3 users

Free Trial Length (Days)

14 days 14-day free trial, no credit card required

21 days 21-day free trial, no credit card required

Free Plan User Limit

0 users

3 users Free plan includes up to 3 users

Sales & pipeline

Custom Pipelines

Multiple/custom pipelines from the Essentials tier up

Yes

Email Sync & Tracking

Two-way email sync (Gmail/Outlook) plus open & click tracking

Yes

Built-In Calling

Native in-app calling; Power Dialer (Growth) and Predictive Dialer (Scale)

Built-in cloud phone (click-to-call, call logs & recordings)

Meeting Scheduler

Quotes & Documents

Built-in CPQ — quotes, proposals & documents

Automation & intelligence

Workflow Automation

Automated workflows/sequences from the Growth tier up

Yes

Lead Scoring

Freddy AI contact scoring

Built-In AI Assistant

Chloe, Close's native AI sales agent; AI credits included on every plan

Freddy AI (scoring, deal insights, writing assist)

Custom Reports & Dashboards

Custom reports/dashboards; advanced 'Explorer' custom graphs on Scale

Yes

Privacy & compliance

GDPR Compliant

States GDPR compliance (Data Controller & Processor obligations)

Yes

SOC 2 Attestation

SOC 2 Type II certified

SOC 2 Type II

Data Residency Options

Choose data region at signup: US, EU/EEA, India, Australia, UAE

Platform & integrations

Public API

Documented public REST API (API keys + OAuth 2.0)

Documented REST API

App Marketplace

First-party integrations directory on close.com

Freshworks Marketplace (hundreds of apps)

Native Mobile App

Native iOS and Android apps published by Close

Native iOS and Android apps

The verdict

Close

Best for high-volume outbound calling teams

Close leans into native calling, adding a Power Dialer and Predictive Dialer alongside its built-in AI agent, Chloe. Freshsales has built-in calling too but no dialer tiers noted. Trade-offs: Close has no free tier (Freshsales offers one for 3 users), no lead scoring, no quotes/documents, and no data-residency choice.

Full profile

Freshsales

Best for free start, scoring, quotes, data residency

At the same $9/user entry, Freshsales adds what Close omits: a free plan for 3 users, a longer 21-day trial, Freddy AI lead scoring, built-in CPQ quotes and documents, and a choice of data region (US, EU, India, Australia, UAE). Close counters only with deeper native dialers, not breadth of features.

Full profile

Sources · 22 verified references

close.com ir.freshworks.com freshworks.com help.close.com support.freshsales.io trust.freshworks.com + 4 more

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