CRM · Comparison

Freshsales vs. Pipedrive

Last verified 27 days ago · 20 sources · Updated automatically

Freshsales and Pipedrive compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Freshsales

AI-powered sales CRM from Freshworks with a built-in phone, email, and lead scoring.

Founded2010

HQ San Mateo, CA

Visit Freshsales Full profile

Pipedrive

Sales-first CRM that helps small teams manage their pipeline and close more deals.

Founded2010

HQ New York, NY

Visit Pipedrive Full profile

Attribute

Freshsales

Pipedrive

Company facts

Headquarters

San Mateo, CA

New York, NY HQ in New York City; founded in Tallinn, Estonia (engineering hub)

Employees

4.6k

1k Approximately 1,000 employees across multiple countries

Pricing

Starting Price (per user / month, USD)

$9/user/mo Growth plan, billed annually (per user/mo)

$14/user/mo Lite plan, $14/user/mo billed annually

Offers Free Tier

Free plan for up to 3 users

14-day free trial only, no perpetual free plan

Free Trial Length (Days)

21 days 21-day free trial, no credit card required

14 days 14-day trial, no credit card required

Free Plan User Limit

3 users Free plan includes up to 3 users

0 users

Sales & pipeline

Custom Pipelines

Yes

Multiple pipelines with custom/editable stages

Email Sync & Tracking

Yes

Full two-way email sync with open/click tracking (from Growth plan)

Built-In Calling

Built-in cloud phone (click-to-call, call logs & recordings)

No native dialer; calling via Marketplace integrations (Aircall, CloudTalk, etc.)

Meeting Scheduler

Native meeting scheduler / booking links (from Growth plan)

Quotes & Documents

Built-in CPQ — quotes, proposals & documents

Native quotes/proposals/contracts with built-in e-signatures (from Premium plan)

Automation & intelligence

Workflow Automation

Yes

Workflow Automation builder (from Growth plan)

Lead Scoring

Freddy AI contact scoring

Custom lead scoring models (from Premium plan)

Built-In AI Assistant

Freddy AI (scoring, deal insights, writing assist)

Built-in AI (AI report creation, AI email tools)

Custom Reports & Dashboards

Yes

Custom reports and dashboards (incl. AI-assisted report creation)

Privacy & compliance

GDPR Compliant

Yes

GDPR-ready processor with self-service DPA (EU/UK SCCs)

SOC 2 Attestation

SOC 2 Type II

SOC 2 Type II (also SOC 3, ISO 27001, ISO 27701)

Data Residency Options

Choose data region at signup: US, EU/EEA, India, Australia, UAE

Hosting region auto-assigned by sign-up origin; no customer-facing region picker

Platform & integrations

Public API

Documented REST API

Documented public REST API with OAuth 2.0 and SDKs

App Marketplace

Freshworks Marketplace (hundreds of apps)

Pipedrive Marketplace of prebuilt apps/integrations

Native Mobile App

Native iOS and Android apps

The verdict

Freshsales

Best for low entry cost, calling, and data residency

Starts at $9/user/mo versus Pipedrive's $14, adds a free plan for up to 3 users (Pipedrive has none), and runs a 21-day trial against 14. It also ships a built-in dialer, which Pipedrive leaves to integrations, and lets you pick a data region (US, EU, India, Australia, UAE) that Pipedrive does not offer.

Full profile

Pipedrive

Best for scheduling meetings and closing deals natively

Includes a native meeting scheduler that Freshsales lacks, and its quotes and proposals add built-in e-signatures for closing on the spot. Both run custom pipelines, automation, and AI scoring, so the edge is the scheduling-to-signature toolkit, against Freshsales' built-in calling and data-residency strengths.

Full profile

Sources · 20 verified references

ir.freshworks.com pipedrive.com linkedin.com freshworks.com support.pipedrive.com support.freshsales.io + 4 more

Affiliate disclosure. DecisionWire may earn a commission when you sign up through links on this page. Commissions never influence our data, scores, or rankings.