CRM · Comparison

Freshsales vs. monday CRM

Last verified 27 days ago · 20 sources · Updated automatically

Freshsales and monday CRM compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Freshsales

AI-powered sales CRM from Freshworks with a built-in phone, email, and lead scoring.

Founded2010

HQ San Mateo, CA

Visit Freshsales Full profile

monday CRM

Customizable sales CRM built on monday.com's no-code Work OS.

Founded2012

HQ Tel Aviv, Israel

Visit monday CRM Full profile

Attribute

Freshsales

monday CRM

Company facts

Headquarters

San Mateo, CA

Tel Aviv, Israel Dual HQ New York and Tel Aviv; principal executive office in Tel Aviv

Employees

4.6k

3k ~3,155 as of Dec 31, 2025

Pricing

Starting Price (per user / month, USD)

$9/user/mo Growth plan, billed annually (per user/mo)

$12/user/mo Basic plan, billed annually; 3-seat minimum (~$18/user/mo month-to-month)

Offers Free Tier

Free plan for up to 3 users

14-day free trial only; no perpetual free CRM plan

Free Trial Length (Days)

21 days 21-day free trial, no credit card required

14 days 14-day trial, no credit card required

Free Plan User Limit

3 users Free plan includes up to 3 users

0 users

Sales & pipeline

Custom Pipelines

Yes

Fully customizable pipelines: drag-and-drop deals, edit stages; multiple boards

Email Sync & Tracking

Yes

Two-way Gmail/Outlook sync with open & click tracking; two-way sync from Standard tier

Built-In Calling

Built-in cloud phone (click-to-call, call logs & recordings)

No native dialer; calling via integrations (Kixie, Aircall, Ringover) and click-to-call phone column

Meeting Scheduler

Shareable booking links that sync to the CRM calendar (Google Calendar sync)

Quotes & Documents

Built-in CPQ — quotes, proposals & documents

Native quotes & invoices; monthly limits per tier (Basic 20, Standard 50, Pro 250)

Automation & intelligence

Workflow Automation

Yes

Trigger-based sales automations; monthly action caps per tier (Standard 250, Pro 25,000)

Lead Scoring

Freddy AI contact scoring

Built-in lead scoring (e.g. by job title, company size, license interest)

Built-In AI Assistant

Freddy AI (scoring, deal insights, writing assist)

Native AI: monday sidekick assistant, CRM agents, AI Notetaker; AI credits on all tiers

Custom Reports & Dashboards

Yes

Customizable real-time dashboards & reports; dashboard count capped per tier (Basic 1, Standard 5, Pro 50)

Privacy & compliance

GDPR Compliant

Yes

GDPR-compliant since 2018; DPA with EU/UK SCCs available

SOC 2 Attestation

SOC 2 Type II

SOC 2 Type II (also SOC 1 Type II, SOC 3, ISO 27001:2022)

Data Residency Options

Choose data region at signup: US, EU/EEA, India, Australia, UAE

US, EU (Germany) and AUS hosting; EU residency requires Enterprise plan

Platform & integrations

Public API

Documented REST API

Documented public GraphQL API

App Marketplace

Freshworks Marketplace (hundreds of apps)

monday Apps Marketplace (850+ apps)

Native Mobile App

Native iOS and Android apps

Native iOS and Android apps (published by monday.com)

The verdict

Freshsales

Best for built-in calling on a tight budget

Freshsales starts at $9/user/mo to monday's $12, adds a free plan for up to 3 users where monday has none, and runs a 21-day trial vs 14. It ships a native dialer with call logging; monday has no built-in calling and routes calls through integrations. Data residency spans five regions (US, EU, India, Australia, UAE) without an Enterprise tier.

Full profile

monday CRM

Best for built-in meeting scheduling

monday CRM includes a native meeting scheduler with shareable booking links that sync to the CRM calendar; Freshsales has none. Both cover custom pipelines, email sync, quotes, automation, lead scoring and an AI assistant, but monday caps dashboards, quotes and automation actions per tier. It costs more ($12 vs $9/user/mo) and offers a trial only, with no free plan.

Full profile

Sources · 20 verified references

ir.freshworks.com stockanalysis.com freshworks.com monday.com support.freshsales.io support.monday.com + 5 more

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