CRM · Comparison

Copper vs. Zoho CRM

Last verified 27 days ago · 19 sources · Updated automatically

Copper and Zoho CRM compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Copper

CRM that lives inside Google Workspace, designed for Gmail-centric teams.

Founded2013

HQ San Francisco, CA

Visit Copper Full profile

Zoho CRM

Highly customizable CRM for sales teams, part of Zoho's broad business software suite.

Founded1996

HQ Chennai, India

Visit Zoho CRM Full profile

Attribute

Copper

Zoho CRM

Company facts

Headquarters

San Francisco, CA

Chennai, India Zoho Corporation headquarters

Employees

—

17k Approximate employees, Zoho Corporation (2025)

Pricing

Starting Price (per user / month, USD)

$23/user/mo Basic plan, $23/user/mo billed annually ($29 billed monthly)

$14/user/mo Standard edition, billed annually ($20/user/mo billed monthly)

Offers Free Tier

Free edition for up to 3 users

Free Trial Length (Days)

14 days 14-day free trial, no credit card required

15 days 15-day free trial, no credit card required

Free Plan User Limit

0 users

3 users Free edition covers up to 3 users

Sales & pipeline

Custom Pipelines

Multiple/custom pipelines included on every plan, from Basic

Multiple pipelines from Professional; stages editable

Email Sync & Tracking

Two-way Gmail sync; open tracking from Professional, click tracking on Business

Two-way email integration + email insights/tracking from Standard

Built-In Calling

No native dialer; calling via RingCentral/JustCall integrations

Built-in telephony (Zoho-provided, over Twilio) with click-to-call inside CRM

Meeting Scheduler

No native booking links; relies on Google Calendar's scheduler or Calendly

Calendar Booking (appointment scheduling) available from Free edition

Quotes & Documents

No native quotes/invoices; via PandaDoc, DocuSign, QuickBooks integrations

Native Quotes/Sales Orders/Invoices (inventory/CPQ) from Professional

Automation & intelligence

Workflow Automation

Workflow automation included from Professional plan

Workflow rules from Free (10 rules/module, 5 active); richer on paid tiers

Lead Scoring

Lead scoring rules to prioritize follow-ups (higher tier)

Scoring rules from Standard

Built-In AI Assistant

AI writing assistance (Professional/Business) plus AI pipeline flags

Zia AI assistant (prediction, enrichment, email/assist)

Custom Reports & Dashboards

Custom reports on the Business plan

Unlimited custom reports & dashboards from Professional (standard reports on lower tiers)

Privacy & compliance

GDPR Compliant

GDPR compliant; EU SCCs incorporated, DPA available

Vendor states GDPR compliance; DPA available

SOC 2 Attestation

SOC 2 Type II (security, availability, confidentiality)

SOC 2 Type 2 (covers all cloud services incl. CRM)

Data Residency Options

All customer data hosted in the US; no region choice

Choice of data center region (US, EU, IN, AU, JP, etc.) selected at signup by country

Platform & integrations

Public API

Public REST API (JSON, OAuth 2.0); API access from Professional plan

Documented public REST API (V8), OAuth 2.0

App Marketplace

Native integrations directory at copper.com/integrations

Zoho Marketplace (first-party app/integrations directory)

Native Mobile App

Native iOS and Android apps (publisher ProsperWorks/Copper)

Native iOS and Android apps by Zoho Corporation

The verdict

Copper

Best for Google Workspace teams wanting pipelines on every plan

Copper builds on two-way Gmail sync and includes custom pipelines from its entry Basic plan, where Zoho gates multiple pipelines behind Professional. The trade-off is breadth: at $23/user/mo with no free tier, it lacks Zoho's native calling, scheduler, and quotes, leaning on integrations instead.

Full profile

Zoho CRM

Best for all-in-one sales tooling on a tight budget

Zoho starts at $14/user/mo with a free edition for 3 users, undercutting Copper's $23 and no free tier. It also bundles native telephony, a meeting scheduler, and quotes/invoices that Copper handles only via integrations, plus a choice of data-center region versus Copper's US-only hosting.

Full profile

Sources · 19 verified references

copper.com en.wikipedia.org zoho.com help.zoho.com prnewswire.com support.copper.com + 3 more

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