CRM · Comparison

Copper vs. Freshsales

Last verified 27 days ago · 20 sources · Updated automatically

Copper and Freshsales compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Copper

CRM that lives inside Google Workspace, designed for Gmail-centric teams.

Founded2013

HQ San Francisco, CA

Visit Copper Full profile

Freshsales

AI-powered sales CRM from Freshworks with a built-in phone, email, and lead scoring.

Founded2010

HQ San Mateo, CA

Visit Freshsales Full profile

Attribute

Copper

Freshsales

Company facts

Headquarters

San Francisco, CA

San Mateo, CA

Employees

—

4.6k

Pricing

Starting Price (per user / month, USD)

$23/user/mo Basic plan, $23/user/mo billed annually ($29 billed monthly)

$9/user/mo Growth plan, billed annually (per user/mo)

Offers Free Tier

Free plan for up to 3 users

Free Trial Length (Days)

14 days 14-day free trial, no credit card required

21 days 21-day free trial, no credit card required

Free Plan User Limit

0 users

3 users Free plan includes up to 3 users

Sales & pipeline

Custom Pipelines

Multiple/custom pipelines included on every plan, from Basic

Yes

Email Sync & Tracking

Two-way Gmail sync; open tracking from Professional, click tracking on Business

Yes

Built-In Calling

No native dialer; calling via RingCentral/JustCall integrations

Built-in cloud phone (click-to-call, call logs & recordings)

Meeting Scheduler

No native booking links; relies on Google Calendar's scheduler or Calendly

Quotes & Documents

No native quotes/invoices; via PandaDoc, DocuSign, QuickBooks integrations

Built-in CPQ — quotes, proposals & documents

Automation & intelligence

Workflow Automation

Workflow automation included from Professional plan

Yes

Lead Scoring

Lead scoring rules to prioritize follow-ups (higher tier)

Freddy AI contact scoring

Built-In AI Assistant

AI writing assistance (Professional/Business) plus AI pipeline flags

Freddy AI (scoring, deal insights, writing assist)

Custom Reports & Dashboards

Custom reports on the Business plan

Yes

Privacy & compliance

GDPR Compliant

GDPR compliant; EU SCCs incorporated, DPA available

Yes

SOC 2 Attestation

SOC 2 Type II (security, availability, confidentiality)

SOC 2 Type II

Data Residency Options

All customer data hosted in the US; no region choice

Choose data region at signup: US, EU/EEA, India, Australia, UAE

Platform & integrations

Public API

Public REST API (JSON, OAuth 2.0); API access from Professional plan

Documented REST API

App Marketplace

Native integrations directory at copper.com/integrations

Freshworks Marketplace (hundreds of apps)

Native Mobile App

Native iOS and Android apps (publisher ProsperWorks/Copper)

Native iOS and Android apps

The verdict

Copper

Best for Google Workspace teams living in Gmail

Copper's draw is two-way Gmail sync, with custom pipelines from its entry Basic plan. But it costs more ($23 vs $9/user/mo), has no free tier, and lacks native calling and quotes that Freshsales builds in. Pick it if a tight Gmail workflow outweighs those gaps.

Full profile

Freshsales

Best for value and an all-in-one sales toolkit

Freshsales starts at $9/user/mo (vs $23), adds a free plan for 3 users and a 21-day trial. It bundles native calling and built-in CPQ quotes that Copper leaves to integrations, plus EU/India/Australia/UAE data residency Copper can't match. The broader, cheaper pick.

Full profile

Sources · 20 verified references

copper.com ir.freshworks.com freshworks.com support.freshsales.io prnewswire.com trust.freshworks.com + 5 more

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