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Methodology
CRM · Comparison

Close vs. Copper

Last verified 27 days ago · 22 sources · Updated automatically

Close and Copper compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Close logo

Close

CRM built for fast-growing inside-sales teams, with calling, SMS, and email built in.

Founded2013
HQ San Francisco, CA
Visit Close Full profile
Copper logo

Copper

CRM that lives inside Google Workspace, designed for Gmail-centric teams.

Founded2013
HQ San Francisco, CA
Visit Copper Full profile
Attribute
Close logo Close
Copper logo Copper

Company facts

Headquarters
San Francisco, CA Remote-first company
San Francisco, CA
Employees
100 Approximately 100 team members (remote, worldwide)
—

Pricing

Starting Price (per user / month, USD)
$9/user/mo Solo plan, $9/user/mo billed annually ($19 month-to-month)
$23/user/mo Basic plan, $23/user/mo billed annually ($29 billed monthly)
Offers Free Tier
No
No
Free Trial Length (Days)
14 days 14-day free trial, no credit card required
14 days 14-day free trial, no credit card required
Free Plan User Limit
0 users
0 users

Sales & pipeline

Custom Pipelines
Multiple/custom pipelines from the Essentials tier up
Multiple/custom pipelines included on every plan, from Basic
Email Sync & Tracking
Two-way email sync (Gmail/Outlook) plus open & click tracking
Two-way Gmail sync; open tracking from Professional, click tracking on Business
Built-In Calling
Native in-app calling; Power Dialer (Growth) and Predictive Dialer (Scale)
No native dialer; calling via RingCentral/JustCall integrations
Meeting Scheduler
No
No native booking links; relies on Google Calendar's scheduler or Calendly
Quotes & Documents
No
No native quotes/invoices; via PandaDoc, DocuSign, QuickBooks integrations

Automation & intelligence

Workflow Automation
Automated workflows/sequences from the Growth tier up
Workflow automation included from Professional plan
Lead Scoring
No
Lead scoring rules to prioritize follow-ups (higher tier)
Built-In AI Assistant
Chloe, Close's native AI sales agent; AI credits included on every plan
AI writing assistance (Professional/Business) plus AI pipeline flags
Custom Reports & Dashboards
Custom reports/dashboards; advanced 'Explorer' custom graphs on Scale
Custom reports on the Business plan

Privacy & compliance

GDPR Compliant
States GDPR compliance (Data Controller & Processor obligations)
GDPR compliant; EU SCCs incorporated, DPA available
SOC 2 Attestation
SOC 2 Type II certified
SOC 2 Type II (security, availability, confidentiality)
Data Residency Options
No
All customer data hosted in the US; no region choice

Platform & integrations

Public API
Documented public REST API (API keys + OAuth 2.0)
Public REST API (JSON, OAuth 2.0); API access from Professional plan
App Marketplace
First-party integrations directory on close.com
Native integrations directory at copper.com/integrations
Native Mobile App
Native iOS and Android apps published by Close
Native iOS and Android apps (publisher ProsperWorks/Copper)

The verdict

Close logo Close
Best for outbound sales teams that live on the phone

Close is the only one of the two with native built-in calling, including a Power Dialer and Predictive Dialer; Copper has no native dialer and routes calls through RingCentral or JustCall. It also starts cheaper at $9/user/mo versus Copper's $23. The trade-off is no lead scoring, which Copper offers.

Full profile
Copper logo Copper
Best for teams that want built-in lead scoring

Copper includes lead scoring to prioritize follow-ups, which Close does not offer. Both share custom pipelines, two-way email sync, workflow automation, and SOC 2 plus GDPR coverage. The cost is a higher $23/user/mo entry price versus Close's $9, and no native dialer (calling is integration-only).

Full profile

Sources · 22 verified references

close.com copper.com help.close.com prnewswire.com support.copper.com developer.close.com + 3 more

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