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Methodology
CRM · Comparison

Capsule CRM vs. Copper

Last verified 27 days ago · 20 sources · Updated automatically

Capsule CRM and Copper compared across Company facts, Pricing, Sales & pipeline, Automation & intelligence, Privacy & compliance and Platform & integrations — every fact sourced and re-verified from each vendor's public material.

Capsule CRM logo

Capsule CRM

Simple, affordable CRM for small businesses to manage relationships and sales pipelines.

Founded2009
HQ Manchester, United Kingdom
Visit Capsule CRM Full profile
Copper logo

Copper

CRM that lives inside Google Workspace, designed for Gmail-centric teams.

Founded2013
HQ San Francisco, CA
Visit Copper Full profile
Attribute
Capsule CRM logo Capsule CRM
Copper logo Copper

Company facts

Headquarters
Manchester, United Kingdom
San Francisco, CA

Pricing

Starting Price (per user / month, USD)
$18/user/mo Starter plan, billed annually
$23/user/mo Basic plan, $23/user/mo billed annually ($29 billed monthly)
Offers Free Tier
Free plan: up to 2 users, 250 contacts, 1 pipeline
No
Free Trial Length (Days)
14 days 14-day trial of paid plans, no card required
14 days 14-day free trial, no credit card required
Free Plan User Limit
2 users Free plan capped at 2 users (250 contacts)
0 users

Sales & pipeline

Custom Pipelines
Multiple sales pipelines (Growth plan and up)
Multiple/custom pipelines included on every plan, from Basic
Email Sync & Tracking
No
Two-way Gmail sync; open tracking from Professional, click tracking on Business
Built-In Calling
No
No native dialer; calling via RingCentral/JustCall integrations
Meeting Scheduler
No
No native booking links; relies on Google Calendar's scheduler or Calendly
Quotes & Documents
No
No native quotes/invoices; via PandaDoc, DocuSign, QuickBooks integrations

Automation & intelligence

Workflow Automation
Workflow Automations (Growth plan and up)
Workflow automation included from Professional plan
Lead Scoring
No
Lead scoring rules to prioritize follow-ups (higher tier)
Built-In AI Assistant
Native AI: summaries, email assist, enrichment, meeting prep (paid plans)
AI writing assistance (Professional/Business) plus AI pipeline flags
Custom Reports & Dashboards
Advanced Sales Reporting + Reporting Dashboards (Growth plan and up)
Custom reports on the Business plan

Privacy & compliance

GDPR Compliant
GDPR-compliant; DPA available
GDPR compliant; EU SCCs incorporated, DPA available
SOC 2 Attestation
No
SOC 2 Type II (security, availability, confidentiality)
Data Residency Options
Hosted on AWS in the US; no region choice
All customer data hosted in the US; no region choice

Platform & integrations

Public API
Documented public REST API
Public REST API (JSON, OAuth 2.0); API access from Professional plan
App Marketplace
App Marketplace / integrations directory (60+ integrations)
Native integrations directory at copper.com/integrations
Native Mobile App
Native iOS and Android apps
Native iOS and Android apps (publisher ProsperWorks/Copper)

The verdict

Capsule CRM logo Capsule CRM
Best for budget-conscious teams wanting a free tier

Capsule starts at $18/user/mo versus Copper's $23, and is the only one here with a free plan (up to 2 users, 250 contacts). Both offer custom pipelines, workflow automation, an AI assistant, and a public API. The tradeoffs: no built-in email sync/tracking, no lead scoring, and no SOC 2 attestation, all of which Copper provides.

Full profile
Copper logo Copper
Best for Gmail-centric sales teams needing email tracking

Copper adds two-way Gmail sync with open/click tracking and lead scoring, neither of which Capsule offers, plus a SOC 2 Type II attestation Capsule lacks. It costs more ($23 vs $18/user/mo) and has no free tier, only a 14-day trial. Neither vendor includes built-in calling, a meeting scheduler, or native quotes.

Full profile

Sources · 20 verified references

capsulecrm.com copper.com prnewswire.com support.copper.com developer.capsulecrm.com developer.copper.com + 1 more

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